Comments on: When Reputation Is Everything, It’s Smart To Have A Good Bedside Manner

By: Freedom First

Freedom First — Wed, 20 Jan 2010 15:10:44 +0000

Bennett invents a past that never was, with: “In the old days, people didn’t do a good and honest job because they wanted to make a buck. That was a side benefit. People did a good and honest job because they held themselves to a standard that insisted that they do good and honest work. When that goes, everything goes.”

Sorry, Rob. Inventing a mythical cotton-candy past where all was altruism and goodness, and people worked just to be nice folk, and not to get paid, is not a path to get yourself respected as some sort of finance “Guru”, which is apparently your goal. Try again.

By: Rob Bennett

Rob Bennett — Wed, 06 Jan 2010 14:43:49 +0000

In the old days, people didn’t do a good and honest job because they wanted to make a buck. That was a side benefit. People did a good and honest job because they held themselves to a standard that insisted that they do good and honest work.

When that goes, everything goes. Most people are not going to go to the trouble to check out this guy’s reputation. And, even if they do, how do they know that it is you telling the straight story? In a world without honesty, you could be smearing him. I know that’s not the case but that’s only because I know you. Most of this guy’s potential customers don’t know you.

If we come not to value honesty, everything falls apart. If we regain an appreciation for honesty, we are in a position today to do wonderful things. We will decide which way it goes as a community of people. That’s as it should be.

Rob
.-= Rob Bennett´s last blog ..Podcast #193 — My Vision =-.

By: Kevin M

Kevin M — Tue, 05 Jan 2010 20:16:52 +0000

After hearing this, I feel lucky to have a great vet who recommended a terrific surgeon when our dog tore her ACL last year. Our vet has a form we sign when we leave the dogs that allows them to go up to a specific dollar amount of treatment, if necessary, then they must call us if it exceeds that amount. Thankfully we’ve never run into that issue, but seems like a good solution.

I find that when people become defensive, that is a pretty good sign they know they are in the wrong.

I wonder if vets have any responsibility that says they must release the patient file regardless of money owed. After all, it is your information. Just like I can’t hold client tax return info if someone won’t pay me (I’m a CPA).

By: Mike and Rhonda

Mike and Rhonda — Tue, 05 Jan 2010 19:39:24 +0000

So sorry to hear about your poor dog and the vet!

But the moral prevails and is true! Change the details from dog to washing machine, from vet to the single appliance store here in Mayberry RFD, and it’s the same story.

I continue to tell our story to anyone who mentions dealing with that store. It’s like the attorney with the State Attorney General here in PA said to the appliance store owner… “When a customer is satisfied they tell a couple of people. When they are dissatisfied, they tell a couple hundred people.”

Good luck to you and Good health to your dog!

By: Evan

Evan — Tue, 05 Jan 2010 18:57:11 +0000

I find that most professionals are great at their profession (maybe not your vet) but are HORRIBLE business men. .-= Evan´s last blog ..I Have No Idea about Credit Card Rewards =-.

By: Keith Morris

Keith Morris — Tue, 05 Jan 2010 18:24:14 +0000

Unbelievable! Fortunately, we haven’t run into similar problems with our vet. They’re just wonderful and always up front about the care that they’re providing. I don’t understand how a business can do whatever they want and charge you for it without your consent, especially after promising to contact you first. That smells awfully fishy.